Return Policy

At Whiteside Machine, we value your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy.

Return Guidelines:

• Eligibility: Returns are accepted for items that are unused and in their original packaging.
• Return Period: You may return your item(s) within 30 days of the purchase date.
• Condition: Products must be unused, unaltered, and in their original condition. Any items that show signs of use or damage may not be eligible for a return.

How to Initiate a Return:

1. Contact Us: Before returning any product, please reach out to our customer service team at [insert contact information] to request a return authorization.
2. Prepare Your Return: Once you receive your return authorization, carefully pack the item in its original packaging along with the receipt or proof of purchase.
3. Ship Your Return: Send the item to the return address provided by our customer service team. Please note that shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.

Refund Process:

• Inspection: Once we receive your return, we will inspect the product to ensure it meets the return criteria.
• Refund Method: If your return is approved, we will process a refund to your original method of payment. Please allow 5-7 business days for the refund to appear on your account, depending on your bank or payment provider.

Non-Returnable Items:

Custom or special-order products are not eligible for returns unless there is a manufacturing defect.

If you have any questions about our return policy or need further assistance, please feel free to contact our customer service team. We are here to help!

Ballew Saw and Tool